Customer service is the experience we deliver to our customer. It’s the promise we keep to the customer. It’s how we follow through for the customer. It’s how we make them feel when they do business with us.
This website is operated by Kasa Afrika. Kasa Afrika is committed to providing high-quality services, products, for all of our customers. We are proud to be a small family business of the Porto community who is dedicated to the satisfaction of our customers.We are at your disposal to provide you the best possible experience. It’s very important to us that you enjoy shopping at kasaafrika.com, so we took great care in making sure that everything is very simple of use and easy to understand and keep your information details secure.
Opening Hours: Monday-Friday: 9.00 am – 8.00 pm ; Saturday: 10 am to 6.00 pm. (Lisbon Time)
By placing an order, you are accepting Kasa Afrika terms and conditions. All orders are subject to availability and confirmation of the order price. You will have the opportunity to double check and adjust your order before the final confirmation step.
The languages of the e-Shop (coming soon) are Portuguese, English, French, Spanish. We sell our products in Euro (€) currency.
You can easily contact us by writing to geral@kasaafrika.com, by calling us at (+351) 222 010 746.
Customer Care
If you have a question, we may already have an answer for you in our FAQ‘s.
Job Inquiries
Learn more about our job openings here.
Press inquiries
If you have a media request, please visit our Press Page.
Advertiser and Retailer Inquiries
If you’re a retailer, brand or advertiser, please see our Corporate page for more information on advertising, contests, and other business partnership opportunities.
You can explore kasaafrika.com without an account. But why not make the absolute best of your art shopping experience? By creating an account on the website, you can store your payment, billing and shipping information for easier, quicker checkout on that website. You can also keep track of your order history, something that comes in handy when you want to reorder, or need to double-check what you gave your best friend for her birthday last year. And it gets better: with a registered account, you can also create and maintain a list of Favorites, so your wish list is always just a click away. Happy shopping!
SPECIAL NOTE FOR KASAAFRIKA.COM ACCOUNT HOLDERS PRIOR TO MARCH, 2017: For all users who created an online account at kasafrika.com prior to March, 2017, due to operational changes made to the website, certain information that was stored in your “old” site account will need to be re-entered and reset, including your account password, as well as your payment information. If you have any questions, please contact us at: (+351) 222 010 746.
Forgot Your Password?
If you have forgotten your african-arte.com account password, please click on the Forgot Password link during the sign-in process. You will be instructed to reset your password via an email sent to the email address registered on your account, or by answering one or more security questions. If you choose to submit your email address, we will send you an email containing a link to our site which you can follow to create a new password.
You may also contact a customer service representative at (+351) 222 010 746.
All merchandise ordered on kasaafrika.com can be shipped internationally and to APO/FPO boxes.
You can track your order at any time online via our Order Status page. You will need to provide your email address and order number. You also can track your order by clicking on the tracking link included in your shipping confirmation email, or by calling a customer service representative at (+351) 222 010 746.
Your order will be delivered by CTT Expresso. We, however, offer other shipping methods for online orders: (1) Free ground shipping, (2) 2-Day flat-rate delivery, and (3) Next day flat-rate delivery with Fedex, DHL, UPS or EMS.
*Delivery times are approximate. Saturdays, Sundays and holidays are not considered Business Days.
** Orders received at our fulfillment center before 12:00 PM EST should ship that same day; orders received after 12:00 PM EST should ship the next Business Day.
NOTE: All deliveries are shipped via our Standard ground shipping method only. Additionally, for some orders having a high value over a certain threshold, we may require a signature for the delivery, which means they may not be eligible for Standard Ground Shipping.
In case no one is available to receive the order, a tracking code note will be left, and parcel can be picked up at an assigned postal office. Necessary documents will be needed for parcel pick-up: identification documents, and order number or the respective tracking note.
Some Items May Ship Separately
Due to varying item availability, multiple items in a single order may be shipped separately. If you have chosen an expedited shipping method, each individual shipment may have a separate charge, but the total shipping charges for all shipments should not exceed the applicable flat-rate shipping charge for the entire order. Each shipment will have its own tracking number and can be tracked on the Order Status page under the same order number.
Item Availability
Out of Stock
In most cases, when an item displayed on our website is no longer available, either the item will not appear on the site at all, or a message indicating the item is Out of Stock will appear on the product detail page. In some cases, however, due to inventory fluctuation, items that appear to be available when you place your order may, in fact, be out of stock. If this happens, we will notify you as quickly as possible that your order cannot be fulfilled. That item will be canceled, and you will not be charged for that item.
Short Shipment
A short shipment occurs when we ship to you fewer items than the items for which you initially were able to place an order. For example, we may ship to you only two of a certain item even though you placed an order for three. If this happens, we will notify you as quickly as possible if we will be able to ship the remaining items later, or if we will have to cancel them.
Pre-Ordering
You may be able to pre-order some items that are not yet available for immediate delivery. The Pre-Order message will appear on the product detail pages. A credit card is required for pre-ordered items, and your credit card will be authorized for the price of pre-order as a pending charge. However, we will not charge your credit card for the order until your pre-ordered item(s) actually get shipped.
We will send the client an email with information pertaining to the order.
If ordering more than one item, it is possible that they will arrive in separate packages. If the artwork is displayed in one of our current shows, the artwork will be shipped out after the show has ended. For international orders, please allow 3-4 weeks from the show closing date for delivery. Shipping and handling charges will apply. If packages are returned to the gallery due to any error upon checkout, those shipping charges will not be refunded and the customer will have to pay additional charges to re-ship the item.
We cannot combine shipping for multiple orders at this time, we apologize for the inconvenience. If you have any questions regarding this matter please email us: geral@kasaafrika.com.
Credit Cards
African Arte accepts the following credit cards for online purchases:
American Express
Visa
MasterCard
Maestro
Discover
Multibanco
An authorization hold in the total amount of your order is placed on the card at the time of order placement, but your credit card will not be charged until your order ships. If your credit card is not authorized or the total amount of your order exceeds your credit limit, you will receive a message on the checkout page to try another form of payment.
Credit cards that are also debit cards can be used, but the payment will be processed as a credit card transaction.
Bank Transfer – your order will be delivered to the address provided by you, after duly proved bank transfer is received at online.shop@najha.com, along with the order number it refers to.
Taxes
Sales tax and/or goods and services tax, as applicable (individually and collectively referred to herein as “sales tax”) is calculated based on applicable federal and provincial tax laws. Typically, sales tax displayed during checkout is estimated until the order has shipped. Sales tax may also be applied to shipping fees. We do not charge sales tax on the purchase of gift cards, but items paid for with gift cards are subject to taxation.
Important Note About Pricing
Prices of products listed on our website are subject to change without notice. We do our best to correct any errors, inaccuracies or omissions we discover. We have the right to revoke any stated offer, including after an order has been submitted and your payment method charged. If your payment method has already been charged for the purchase and we elect to cancel your order, we will issue a credit to your payment account(s) in the amounts of the charge. For credit cards, individual bank policies will dictate when this amount is credited to your account. Payment on delivery – your order will be delivered to the address provided by you. Payment needs to be made at the time of delivery.
Only the price of the purchased items and the shipping costs to you will be refunded.
To make a return, you must send us an email, so we can give you an address and a return RMA number.
Deliveries returned reports incomplete, damaged, damaged, will not be repeated or will be subject to a restocking costs up to 50% of the value of the object.
We will refund you, or exchange the object does not correspond to your order.
In this case, we thank you kindly give us a report in detail before the return or objects in question.
Once you have the object, we then proceed to the exchange or refund.
Refunds will be in a lower statutory period exceeding 15 days, starting when receiving returned goods in our premises.
Refunds will be made choice of Seydou Mamadou Keita- kasaafrika.com by transfer to your bank account or by check, or by recréditant your Paypal or bank accounts, minus any costs stated above.
You will receive an email confirming the completion of return processing.
You have two options for returning/exchanging merchandise purchased online: by mail or at our gallery.
Option 1: By Mail
To return or exchange by mail, please follow these instructions:
1. Complete the required information on the packing slip included with your package.
2. Securely pack your merchandise, making sure to include all pages of the packing slip. Please try to use the original shipping box and materials.
3. Affix the pre-addressed and pre-paid return label to your return package.
4. For purchases made on kasaafrika.com, mail your return package at any Postal Service office or FedEx, UPS, DHL drop-off location, or hand off your package to your Postal Mail Service or Carrier Express driver of your choice.
Option 2: In Gallery
You can return/exchange items purchased at kasaafrika.com at our gallery located in Porto.
Final Sale Items:
We do not accept returns or exchanges of items purchased on sale at any time. All merchandise and sale items are considered Final Sale.
Address: Rua D. João IV, n.º 303
4302-300
Porto, Portugal
General Info – geral@kasaafrika.com